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Manila Office Visit

During September 2017, Andrew Careswell and Lee Marner visited our Flagship Office in Manila. During Andrew and Lee’s visit they had the pleasure of meeting our newest members of staff who have joined TBG:BPO family and to celebrate the certification for the ISO:27001 award.

Welcoming the latest team to our expanding operation, we have been impressed with the calibre of the team. All of our new starters have previously worked on UK programs across either inbound or outbound platforms and an impressive 80% of this team have been educated to a degree level. We are confident that our newest additions will represent both the client and TBG:BPO with the highest of professionalism and success.

Lee commented “It’s great to see the standard of agents that have been onboarded for our latest UK client, finding experienced, degree educated individuals at this level in the UK is becoming more and more of a challenge and clients are needing to look further afield to obtain this level of agent calibre.
TBG:BPO offer a fantastic solution for clients who can take advantage of our excellent agent pool without going through the challenges of finding these talented individuals. We also offer a competitive salary for our team and offer excellent benefits that maintains our attrition below the industry standard level”.

After almost two years of hard work, accrediting-body TÜV Rheinland Philippines officially awarded our partners with the certification for ISO 27001:2013 Information Security Management System. This certifies that our existing information security and management system is capable to secure sensitive data against risks, vulnerabilities, and threats. Indeed, this is not only a celebration for the company but also for its present and future clients.

Andrew said “It is a fantastic achievement for our partners to be awarded with the ISO:27001 certification, after 2 years of planning and organisation the certification is a fantastic achievement for both the team and the company. We have a fantastic facility, an excellent team and resilient IT Infrastructure and with the latest a accreditation our offering matches or exceeds a like for like service offered in the UK”.