Tenant Screening Case Study

Due to their continued success with onboarding new landlords, Tenant Screening needed to add to their service team to assist with the application process and ensure that all is finalised within SLA’s.

They needed to find an additional member who delivered professional, confident contact with applicant’s current employers and landlords whilst having a great eye for detail and focus to make educated decisions based on the outcomes of an application.

Tenant Screening experienced challenges to recruit for the position with the experience they desired and after advertising for the role, they were unable to find anyone that met their expectations. As tenant screening use a cloud based CRM software, TBG:BPO were able to offer a resilient solution where the activity would be handled by one of our experienced agents who is based in our Head Office based in Manila, Philippines.