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Delivering The Perfect Omni-Channel Customer Experience

TBG:BPO pride ourselves of delivering a bespoke, quality omni-channel solution to both our clients and their customers.

Our team has the experience of representing some of the UK’s most well-known brands and use these skills to create an exceptional customer contact experience.

Weather you have a 1 seat requirement or 200, we ensure your journey with TBG:BPO improves your communication with your current and future customers.

Our approach is simple and delivered in 3 easy steps:

Our People

Our People

Our people are our business and we are only as good as our team. For this reason, we only use proven successful telemarketers with over 75% educated to a degree level. We maintain our team through a competitive salary/bonus, great career opportunities and a great working environment.

The Process

The On-boarding Process

We take the hassle out of the onboarding process by dedicating an Account Manager based in the UK, who will handle all of the day to day management of your program. We will meet to discuss your requirement, recruit to your specification, interview directly in Manila and sign off with a Skpe call with our UK Team. We encourage a train-the-trainer scenario but also welcome any resource that you have available.

The Performance

The Performance

Post “Go Live” your dedicated account manager will review and monitor performance daily, manage the quality control and identify any trends or outcomes that are affecting performance. Our eye for detail will ensure that performance maintained and maximised whilst given you the reinsurance that we are representing your brand with the quality and respect it entitles.

“We pride ourselves on developing sound, professional, long term, strategic relationships with our valued clients who see us as a vital extension to their own business enterprise. Our honest approach and quality offering, enables clients to focus on their core business whilst reducing costs and improving their customer contact experience.

Our impressive BPO omni-channel solution provides a fresh insight into operational processes and marketing strategies, bringing you closer to your valued customers and clients.

We recognise that the people are our business and our most valuable asset, we focus on developing our team to enhance our offering whilst creating careers in our positive, forward thinking environment. This ensures that we deliver on today’s goals whilst building for tomorrows rising stars.”

B2B and B2C experts in fields

Experts in B2B and B2C fields

Did you know?

75% of customers will tell friends and family about a positive experience they have encountered whilst dealing with a company.

9/10 customers would not use a company again if they had experienced a poor customer service.

Could you improve your customer journey?

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Start a journey. Grow with us.

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